Reservation Helpline

Call +30-2810-302270

Terms and Conditions

Our Websites Policies

General Conditions

You may only use to make legitimate reservations and not for any other purposes. By accessing or using in any manner, you agree to be bound by this Agreement. Please read carefully. If you do not accept all of these terms and conditions, please do not use this Website. We reserve the right, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated Agreement.

In order to be a user of this Website, and possess the legal authority to create a binding legal obligation, you will use this Website in accordance with this Agreement, you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act, all information supplied by you on this Website is true, accurate, current and complete.

Terms of Use

The content of cannot be sold, copied, modified, counterfeited, imitated, reproduced or republished in whole or in part, without prior written permission, or be downloaded, transmitted, distributed or otherwise exploited. With the explicit exception of the above indicative cases, separate storage of a single copy of part of the content in a plain personal computer of the user solely for the latter’s personal use and not for public or commercial operation shall be allowed, provided that its origin is not deleted and that no third parties or the relevant intellectual and industrial property rights are affected in whatsoever way.

Modification: may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.

Liability and Limitations

Information regarding accommodation has been prepared to the best of our knowledge. However, we cannot guarantee the correctness of the information when hotel managers or house owners have not informed us of any changes to their properties. As a result, does not warrant the accuracy, or reliability of any of the content or data found on this site. assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access, use, or browsing in this site or downloading of any materials, data, text, images, video or audio from this site. In no case shall be liable for any injury, loss, claim, damage, or any exemplary, punitive, indirect, incidental or consequential damages of any kind whether based in contract, tort and strict liability. at any time and without notice may terminate or restrict your access to any component of this site.

3rd Party Links

This site contains links to other web sites which are provided as a convenience to you and not as an endorsement by and its third party providers or distributors of the contents of such other web sites. shall not be responsible for the content of any other web sites and make no representation or warranty regarding any these sites or the contents or materials on such web sites.

Guarantee of Ownership

This site, and each of its modules, together with the arrangement and compilation of the content found on this site, is the copyrighted property of Solmar tours S.A. ( Additionally, the trademarks, logos and service marks displayed on this site are registered and common law Trademarks of Nothing contained on this site should be construed as granting. Any license or right to use any of the Trademarks without the written permission of, which owns the Trademarks, is not valid.

Hotel Information

All information regarding accommodation has been prepared to the best of our knowledge. However, we cannot guarantee the accuracy of the information if hotel managers/owners of establishments have not informed us of any changes.

Board Basis

BB: (Bed & Breakfast): Breakfast is continental, enriched or American, which can either be offered buffet style or served.
HB: (Half Board): Breakfast and one meal per day (usually dinner). Hotels which are quoted on Half Board basis, HB is compulsory.
FB: (Full Board): Breakfast and two meals per day.
AI: (All Inclusive): In addition to breakfast, lunch and dinner, and at specific times during the day, coffee, cake or ice cream is served. All drinks are local products. The All Inclusive Program may vary to each hotel.

Check In / Out

Accommodation is usually ready for occupation at 14:00. However, you are kindly asked to be patient if arriving before this time and have to wait a while for the room. On departure day the room must be vacated by 12:00 noon.

Local Services

Information regarding public services such as shops, restaurants, museums, water sports, public transport etc is given just as a guide as services can change without warning during the low season periods.

Online Transactions

Hotels / Apartments and villas / Holiday homes/: reservations can be made according to availability only with use of a credit card. The details given at the time of booking allow us to deduct the amount from your credit card.

When a Request is made for availability for the period of your choice, within 24 hours you will receive from us confirmation of availability, whereby you are given a booking option of 2-3 days. Within this period please let us know if you wish to proceed with the booking. In this case you will receive confirmation of booking and payment details.

Other Methods of Booking

You can also make a booking by e-mail, fax or telephone. For this please use our service centre.

Tel: ++30 2810 302272
Fax: ++30 2810 302259


Bank transfer:

Please use the following account:

ACCOUNT NUMBER: 661002320000389
IBAN ACCOUNT: GR 2101406610661002320000389

Travel Documents

As soon as your credit card details have been verified by the bank and the amount debited, you will receive your travel documents in form of a voucher by e-mail. You must hand over this voucher upon arrival (i.e. hotel voucher to the reception at check-in, car rental voucher when making contract) depending on the relevant travel package or service booked.

Extending Stay/ Earlier Departure

If you wish to extend your stay we will do our best to try to assist you but do keep in mind that, an extension is not always possible particularly during peak season. If for some reason you discontinue your stay and leave early, you will have no claim to a possible refund.

Damages during the stay

Guests are obliged to report any damages to indoor/outdoor furnishings and fittings to the reception or the accommodation manager and will be responsible for any eventual charges. Damages, which are not reported during the stay and for which the owner makes a claim will be later charged to the guest.

Any complaints must be reported to the manager of the hotel/apartment/villas before clients’ departure in order to be dealt with on spot. Any complaints received after clients’ departure will not be considered.

Cancellation Policy

For cancellations made by customers during the period before arrival as mentioned below, we will withhold the following amounts as cancellation fees:

• Up to 6 weeks = 0% cancellation fee
• 6-4weeks = 30% cancellation fee
• 4-3 weeks = 45% cancellation fee
• 3-2 weeks = 65% cancellation fee
• less than 2 weeks = 100% full cancellation fee

There may be exceptional cases where a cancellation policy other than the above standard cancellation policy will apply. In such a case the cancellation policy of that particular property will be noted on the actual description and/or booking terms page.


In case of No Show = No claim for refund can be accepted.


This Agreement and its performance shall be governed by Greek Law and in cases of arbitration or legal trial, the courts at Heraklion, Crete, Greece shall be the legal venue. If take any action to enforce this User Agreement and these terms and conditions, such parties will be entitled to recover from you, and you agree to pay, all reasonable and necessary attorney's fees and any cost of litigation, in addition to any other relief, at law or in equity, to which such parties may be entitled.


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